Information We Collect
At New Hampshire Water Damage Pros, we collect only the information necessary to respond to your water damage emergencies and provide the restoration services you need. When you contact us through our website at nhwaterdamagepros.pages.dev or by phone, we may collect your name, phone number, email address, and the address where service is needed. We also gather details about your situation, such as the type of water damage, when it occurred, and the areas of your property affected, so we can dispatch the appropriate equipment and personnel.
If you request an estimate or schedule service, we may collect additional information including insurance policy details, property ownership information, and photos of the damage. Our website does not require account creation, and we do not collect Social Security numbers, financial account information, or other sensitive personal data through our online forms.
How We Use Your Information
We use your personal information solely to deliver water damage restoration services and communicate with you throughout the process. This includes scheduling appointments, dispatching our emergency response teams, providing cost estimates, coordinating with your insurance company when authorized, and following up after service completion to ensure your satisfaction.
We may also use your contact information to send service-related updates, appointment reminders, or important information about your restoration project. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is used exclusively within our organization and with trusted partners directly involved in delivering the services you requested.
Phone Call Handling
When you call our emergency hotline, your phone number may be captured through our caller ID system and recorded in our service management platform. Some calls may be recorded for quality assurance, training, and dispute resolution purposes. If your call is recorded, you will be notified at the beginning of the conversation in accordance with New Hampshire law.
Call recordings are stored securely and access is restricted to management personnel. We retain these recordings for a limited period, typically ninety days, unless a specific dispute or legal matter requires longer retention. You may request that we not record your call, and we will accommodate this request to the extent feasible while still documenting the essential details of your service needs.
Cookies and Analytics
Our website uses standard cookies and similar technologies to improve your browsing experience and understand how visitors use our site. These technologies help us analyze traffic patterns, identify popular pages, and optimize our website performance. The information collected through cookies is aggregated and anonymized where possible.
We use third-party analytics services, such as Google Analytics, to gather statistics about website usage. These services may set their own cookies and collect information including your IP address, browser type, pages visited, and time spent on site. You can control cookie preferences through your browser settings and opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Third-Party Services
We engage selected third-party service providers to assist in operating our business and serving our customers. These may include payment processors, insurance claim management platforms, customer relationship management systems, and cloud storage providers. We share personal information with these providers only to the extent necessary for them to perform their specific functions on our behalf.
We require all third-party providers to maintain appropriate security measures and use your information only for the purposes we specify. We do not authorize these providers to use or disclose your information for their own marketing or unrelated business purposes. When working with your insurance company, we share relevant information only with your explicit consent or as required to process your claim.
Data Security
Protecting your personal information is a priority for New Hampshire Water Damage Pros. We implement reasonable administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, or destruction of the information we collect. Our systems use encryption for data transmission, access controls for internal systems, and secure storage protocols for physical records.
While we strive to employ commercially acceptable means to protect your information, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security, but we regularly review and update our practices to address emerging threats and maintain the integrity of your data.
Your Choices
You have the right to access, correct, or delete the personal information we hold about you. You may also opt out of receiving non-essential communications from us at any time. To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
If you previously provided information that you wish to update or remove, or if you would like to limit the ways we contact you, we will honor your preferences to the extent possible while still maintaining records necessary for legal compliance, service fulfillment, or legitimate business purposes.
Children's Privacy
Our services are not directed to individuals under the age of eighteen, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered information from a minor, we will take immediate steps to delete such information from our records. Parents or guardians who believe their child has provided us with personal information are encouraged to contact us so we can address the situation promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will revise the effective date at the bottom of this page and may provide additional notice through our website or direct communication. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please reach out to us directly. We are committed to addressing your inquiries and resolving any issues related to your privacy.
New Hampshire Water Damage Pros
Website: nhwaterdamagepros.pages.dev
Effective Date: January 1, 2025